Welling Medical Practice
Welling Medical Practice

NON ATTENDERS

We lose the equivalent of two full doctors sessions per week because of patients not keeping their appointments, without letting the practice know.

This has resulted in a considerable amount of unused and lost appointments which could have been used for other patients, had we been informed in good time.

We would remind our patients that if you are unable to attend for your booked appointment, you should ring the surgery in good time, and cancel the appointment with our reception staff.

If you are unable to get through on the normal telephone line, then when the surgery is closed, an option on the telephone system enables you to leave your details on an answer phone in respect of cancelling your appointment. This message is then collected in the morning by the reception staff and the appointment is then available for another patient.

Alternatively you could cancel your appointment online

The Practice has a policy for non-attendance of appointments which can result in patients being removed from our list. 

DNA's (Did Not Attend)

Below is the amount of wasted appointments / clinical time for last month.  Please ensure that if you are unable to attend your appointment you cancel at your earliest opportunity, so that we may offer the appointment to another patient and avoid unnecessary waste of clinical time.

 

APPOINTMENTS OFFERED FOR  June 2016  5113
APPOINTMENTS DNA'D IN  June 2016 204
WASTED CLINICAL TIME IN June2016 34 HOURS

 

HOW TO CONTACT US

MAIN SURGERY

2 Danson Crescent 
Welling

DA16 2AT

Tel  = 020 8301 7889

Fax = 020 8301 7885

 

BRANCH SURGERY

12 Avery Hill Road

New Eltham

SE9 2BD 

Tel  = 020 3260 1064

Fax = 020 8850 5550

OPENING HOURS

MAIN SURGERY

Monday - 7am to 6.30pm

Tuesday - 7am to 6.30pm

Wednesday - 7am to 6.30pm

Thursday - 7am to 6.30pm

Friday - 7am to 6.30pm

 

 

BRANCH SURGERY

Monday - 7am to 6.30pm

Tuesday - 7am to 6.30pm

Wednesday - 7am to 6.30pm

Thursday - 7am to 6.30pm

Friday - 8am to 6.30pm

 

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