Welling Medical Practice
Welling Medical Practice

HOW TO SEE A DOCTOR / NURSE

  • Main Surgery (Welling):
    • Open Monday - Friday 7.00am - 6.30pm
    • Consultations are by appointment only.
  • Branch Surgery (New Eltham):
    • Open Monday - Thursday 7.00am - 6.30pm
    • Friday 8.00am - 6.30pm
    • Consultations are by appointment only.
  • You can also book telephone consultations with a doctor.
  • Our receptions staff are there to help you access the appropriate service. You may be asked by the receptionist to give a brief description of your problem before you can speak to the doctor.
  • Patients with more urgent problems can be seen on the day and patients are encouraged to call as soon after 8.00am as possible for an appointment or speak to the Duty Doctor. Genuine emergencies are seen urgently.

To make an appointment to see the doctor,

Please telephone: Welling Surgery - 020 8301 7889, New Eltham Surgery - 020 3260 1064, or:

Make an appointment using our online services (please note that this system is not suitable for same day or urgent appointments).

Really Urgent Problems

Really urgent problems will always be seen or dealt with urgently, which sometimes means advising patients to attend A&E (casualty).

We usually cannot, for example diagnose or rule out fractures without the benefit of X-rays and the treatment of severe chest pain is better managed in hospital.

Book on the day Appointments

There will be a few appointments available each day, which are STRICTLY released at 8am by the reception staff. These are not available to be booked before this time. So if you ring or come to the surgery in person before 8am, you will have to wait for these appointments to be released.

 

Duty Doctor
At each surgery there is a Duty Doctor who is available at certain times of the day for advice. When you ring you will be asked to hold on, or if that is not possible we will return your call providing you give us a nominated land line.

The doctors cannot return calls generally to a mobile number except in very exceptional circumstances. Patients will be asked details of their illness or advice call.

 

Booking Appointments
Both surgeries allows patients to pre-book routine appointments up to 2 WEEKS in advance with all doctors within the practice to allow greater accessibility to your chosen doctor, however for emergency and urgent appointments you may have to see the doctor on duty that day.

Surgery Access

Appointments are available to book up to 2 weeks in advance Monday - Friday 07.00 - 12.00 and 14.30 - 18.30. Some appointments are book on the day but are in high demand and get booked quickly. We can arrange on the day telephone advice from the doctor on duty if we are unable to offer an appointment. If the doctor deems it necessary for you to be seen this will be arranged with them.

 

Please try to use the Surgery rather than attending Hospitals. Every A&E attendance costs on average £100. Please only use A&E if necessary.

HOW TO CONTACT US

MAIN SURGERY

2 Danson Crescent 
Welling

DA16 2AT

Tel  = 020 8301 7889

Fax = 020 8301 7885

 

BRANCH SURGERY

12 Avery Hill Road

New Eltham

SE9 2BD 

Tel  = 020 3260 1064

Fax = 020 8850 5550

OPENING HOURS

MAIN SURGERY

Monday - 7am to 6.30pm

Tuesday - 7am to 6.30pm

Wednesday - 7am to 6.30pm

Thursday - 7am to 6.30pm

Friday - 7am to 6.30pm

 

 

BRANCH SURGERY

Monday - 7am to 6.30pm

Tuesday - 7am to 6.30pm

Wednesday - 7am to 6.30pm

Thursday - 7am to 6.30pm

Friday - 8am to 6.30pm

 

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